What to do if you have a complaint

We aim to work closely with everyone to ensure that all children can learn and play happily at school.  However, we understand that sometimes things can go wrong and problems do occur.  Most complaints and concerns can be dealt with informally and resolved by speaking with one of our staff.  This informal approach is nearly always the quickest and most effective way of resolving your concerns.

 

If you are unhappy about something and would like further explanation or actions please speak to the relevant member of staff as soon as you have a concern. In most cases the best person to contact first is your child’s class teacher.

 

If you are still worried or concerned, one of our Senior Leadership Team will be happy to talk to you at a mutually convenient time.  Please contact the school office to make an appointment.  This will ensure that your complaint is dealt with and resolved as soon as possible.

 

We will always work hard to resolve any issues with you and if they can’t be resolved informally, you can then make a formal complaint in writing to the Headteacher, who will then investigate and respond to the complaint.

 

If matters are still not resolved, or if your complaint is about the Headteacher, then you will need to follow the school's Complaints Procedures Policy.  This will explain what you should do next.